Refund & Cancellation Policy

Effective date: November 13, 2026

We want you to be satisfied with your TheranosticTrials.org Analytics subscription. You can cancel at any time, and you can request a full refund within 14 days of any charge.

Request a refund Cancel my subscription

7-day free trial

You can try the Analytics free for 7 days with up to 5 searches. No card is needed and the trial is never charged. It does not turn into a paid plan; a subscription starts only when you buy one.

14-day refund policy

If you are not satisfied, you may request a full refund of any charge, for any reason, within 14 days of the date of that charge. This applies to your first payment and to any renewal payment, on both the monthly ($79) and annual ($750) plans.

How to request a refund. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle processes all refunds. To request a refund:

Use the link in your Paddle receipt email, or
Go to paddle.net and look up your purchase, or
Email us at TheranosticTrials@xcancer.com and we will arrange it with Paddle.

Refunds are returned to your original payment method.

What happens after a refund. When your most recent payment is refunded, your subscription is cancelled and your access to the Analytics ends. Please stop using, and delete, any data or reports you exported during that billing period. Presentations and publications you already created with proper attribution are not affected.

Billing errors. If you are charged twice or charged in error, contact us and we will correct and refund it promptly.

Cancellation policy

You can cancel your subscription at any time:

From your account: Account menu > Manage billing, or
From the cancellation link in any email from Paddle.
At paddle.net: look up your purchase.

When you cancel, you will not be charged again. Your access continues until the end of the monthly or annual period you have already paid for. If you also want a refund of your most recent charge, request it within 14 days of that charge as described above.

Your legal rights. This policy does not limit any refund, cancellation, or withdrawal rights you may have under the consumer protection laws where you live.

Questions?

XCancer Software, LLC, d/b/a TheranosticTrials.Org · 17607 Gold Plaza, Omaha, NE 68130